The SOFT IT Customer Flow Management System is a central or distributed server solution that provides all your branch offices with advanced tools for managing receipt, queuing, routing and interaction, as well as appointment planning applications. The system ensures an optimal customer experience in all your walk-in centers, which can be geared toward sales-to-service level goals, or reduced costs and streamlined processes. Real-time monitoring, alerts, and reports ensure that managers at all levels stay on top of their KPIs

Customer flow management systems have proved their effectiveness. They can increase sales (both in terms of immediate impulse purchases and future customer loyalty) by producing more satisfied customers. It will increase the productivity of your staff (thus lowering your costs) by effectively matching staff with customers. And it gives you management data about your customers and processes, which can lead to ongoing competitive advantages. Whatever your sector of activity, we have a solution for you